Order Cancellation:
- Orders can be cancelled within 24 hours of placement.
- To cancel, contact us at [email/contact form].
Return & Refund Policy:
- You may return a product within 3 days of delivery.
- The product must be unused and in its original packaging.
- A video of the product opening is required for the return to be processed.
- Refunds are processed within 5–7 business days after we receive and verify the returned product.
Non-Returnable Items:
- Products that are used, damaged, or without the required product-opening video cannot be refunded.
How to Initiate a Return:
- Contact us at [email/contact form] within 3 days of delivery.
- Provide your order number and a video showing the product being opened.
- Ship the product back to the address provided.
- Refund will be issued to the original payment method.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at anscentoperfumes@gmail.com for questions related to refunds and returns.